Refund & Returns Policy

At The Matchday Mail Club, we want every delivery to bring the excitement of matchday straight to your door. We take pride in the quality of every monthly package and are committed to putting things right if something isn't as it should be.

Because we offer monthly subscriptions and occasional one-off purchases, different policies apply depending on the product purchased.

Monthly Subscriptions

First Delivery Guarantee

We offer a risk-free first delivery.

If you're not happy with your first Matchday Mail Club package, simply contact us within 14 days of receiving it and we'll refund your first payment in full and cancel your subscription.

This guarantee applies to your FIRST envelope delivery only.

To prevent misuse of this policy, we reserve the right to decline refund requests from customers who have previously received a refund under this guarantee or where we reasonably believe the policy is being abused.

Subscription Renewals

After your first delivery has been received, future subscription payments are non-refundable.

Each month's package is carefully planned, sourced, and prepared in advance based on the number of active subscribers. For this reason, we cannot offer refunds once a renewal payment has been processed.

Cancelling Your Subscription

You may cancel your subscription at any time by contacting me at: harry@thematchdaymailclub.com

Once your subscription has been cancelled, no further payments will be taken.

If you cancel after your monthly payment has been processed, your cancellation will take effect after your final prepaid package has been dispatched.

One-Off Purchases

From time to time, we may offer individual football-themed products or previous Matchday Mail Club packages for purchase.

If you are unhappy with a one-off purchase, please contact us within 14 days of receiving your order and we'll work with you to find a suitable solution.

Where appropriate, this may include a replacement, store credit, or refund.

Damaged, Faulty or Incorrect Items

If your package arrives damaged, contains faulty items, or you receive the wrong products, please contact us within 14 days of delivery.

Please include photographs where possible so we can resolve the issue as quickly as possible.

Where appropriate, we will arrange a replacement, refund, or another suitable resolution.

Missing Items

If you believe an item is missing from your package, please contact us within 14 days of delivery.

We'll investigate the issue and arrange an appropriate resolution where necessary.

Returns

Due to the curated and limited nature of many of our products, we do not usually require items to be returned.

If a return is necessary, we will provide full instructions before asking you to send anything back.

Please do not return items without contacting us first.

UK Consumer Rights

Nothing in this Refund & Returns Policy affects your statutory rights under UK consumer law.

If goods are faulty, not as described, or unfit for purpose, you may be entitled to a repair, replacement, refund, or other remedy in accordance with your legal rights.

Refund Processing

If a refund is approved, it will be issued to your original payment method.

Please allow up to 10 business days for the refund to appear in your account, although this may vary depending on your bank or payment provider.

Contact Us

If you have any questions about refunds, cancellations, returns, or your order, please contact me at:

Email: harry@thematchdaymailclub.com

We aim to respond to all enquiries as quickly as possible and will always do our best to resolve any issues fairly and promptly.